Most Japanese students adapt quickly to life in the UK, but some can experience culture shock and homesickness when they first arrive. In these cases, some friendly reassurance and kind words from the host family always go a long way to helping them through it. If needed, Last Resort is always available to our hosts for support.

Students will all speak English to varying degrees, and even those arriving with only a little will be motivated and open to improving their English. If you ever have difficulty communicating, our Japanese staff will be able to offer support.

The room needs to be clean, bright, airy and well-maintained. It should contain a full size single or double bed, a wardrobe, adequate storage space and a desk. The student’s privacy must be respected at all times.

Last Resort will provide you with the student’s arrival information and keep you informed of any updates or changes. They will also make all of the arrangements for the student’s journey from the airport to your home. When the student arrives, they should be introduced to the family members, and given a welcome orientation. As well as being shown around the house, they should be provided with information about local amenities and public transport. Contact information should also be shared (if it hasn’t already been exchanged pre-arrival) to ensure contact can be made at any time during the student’s stay.

It is advisable to set some ground rules to assist with a smooth integration, and avoid misunderstanding and possible cultural differences. We recommend establishing guidelines on the following:

Use of the bathroom/shower
Use of the internet
Use of the washing machine
Noise levels
Guests
Meal times
Smoking
Storage of food

Each student should be provided with a set of keys to allow them access to the home as and when needed.

It is not a requirement but more and more of our students request to be placed in families which can provide internet access, both for study purposes and so that they can keep in touch with their friends and family.

With our standard package, host families are not required to organise excursions or activities for their guests on weekends. However, students should be included in as many aspects of family life as possible.

Guests should only be allowed when permission is sought in advance. Allowing an overnight guest is at the sole discretion of the host family.

Complaints should be submitted in writing and we will respond to every complaint received within 24 hours.